Privacy Policy

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Privacy Policy ONDC

Shiprocket Merchant App Private Limited (“We” or “Our” or “Us” or “Company” or “Merchant App”) is a company duly incorporated under the provisions of the (Indian) Companies Act, 2013, which provides various technology related services/platforms under the brand name ‘Shiprocket’.

Please read this privacy policy carefully while accessing or using the website/mobile application of Shiprocket or any other platform/tool developed by BFRS or availing of any Services provided by the Company. You agree to be bound by the terms described herein. By indicating Your acceptance of this privacy policy on our application/website, You hereby consent to the collection, processing, usage, transfer of your personal information (including sensitive personal information) in accordance with this privacy policy.

Introduction

This privacy policy (“Privacy Policy”) applies to the use or access of the domain name/website https://sell.shiprocket.in/, Shiprocket’s mobile application and any of the platform/tool developed by Shiprocket App from time to time. The Privacy Policy constitutes an integral part of the agreements / terms and conditions of use between Shiprocket and its merchants and users/customers. The website, mobile application and platforms/tools (both online and offline) developed by Shiprocket are individually referred to as the “Platform”.

Personal Information/Sensitive Personal Data

“Personal Information” means any information that relates to the User, which, either directly or indirectly, is capable of identifying the person concerned.

“Sensitive Personal Data or Information” means personal information of a User relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by the Company for processing or storage. However, any data/information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information or Personal Information.

Collection of Information Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify

your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include name, email, phone number,

postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

Information We Collect Through Your Use

When you use our Services, we collect information about you in the following categories:

Location Information: When you use the Services for placing order(s) or delivery, we collect precise location data (GPS and network-based). If you permit the Shiprocket website to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background to send retail store’s promotion. We may also derive your approximate location from your IP address in order to make the app/website faster.
Contacts Information: If you permit the Shiprocket website to access the address book on your device through the permission system used by your website, we may access and store names and contact information from your address book on the device to facilitate social interactions through our Services. We may use the said information to check if the user is connected with network or not and to let user call in case if user taps on contact number.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, order(s) placed, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person. We may access information for data caching and make the app/website faster.
Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies and similar technologies that create and maintain unique identifiers.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information to retrieve running apps and to improve performance. We may access information to find accounts on the device such as directly call phone numbers, read phone status and identity.
Call and SMS Data: Our app/website facilitates communication between Users and Customer Support. In connection with this service, we receive call data,

including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message and sending OTP(s).
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services. This information may be used to check network connection, receiving data from internet, prevent device from sleeping, enable reading phone status and viewing Wi-Fi connection.

Further while using our Services, we may collect the following categories of Personal Information from you:

Name;
User ID;
Email address;
Address (including country and ZIP/postal code);
Gender;
Age;
Phone Number;
Password chosen by the User;
Geographical location through the IP address of the Users;
Financial account information like bank account details, GST certificate, PAN Card, etc. and transactional information in relation to transactions where the Company is involved;
Any of the aforesaid information pertaining to the customer/buyer of the User; and
All other personally identifiable information/details as the User may share from time to time (including personally identifiable information/details of the customer/buyer of the User).

hereinafter collectively referred to as “User Information”.

In order to avail the Services, the Users may also be required to upload/share certain documents (for instance, Aadhaar, PAN Card, GST certificate, etc.), on the Platform and/or e-mail the same to the Company. Accordingly, the term “ User Information” shall also include any such documents uploaded or otherwise provided by the Users. We may also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of Services.

Purpose

This Privacy Policy has been designed and developed to help You to understand the following:

The type of Personal Information (including Sensitive Personal Data or Information) that we collect from the Users;
The purpose of collection, means and modes of usage of such Personal Information

by the Company;
How and to whom the Company will disclose such information;
How the Company will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and
How Users may access and/or modify their Personal Information.

Use of Information, we may use the information we collect about you to

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Shiprocket and to process contest, sweepstake, or other promotion entries and fulfill any related awards; and
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Automatic Data Collection

We may also receive and/or hold information about the User’s browsing history including the Uniform Resource Locator (URL) of the site that the User visited prior to visiting the Platform as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's Internet Service Provider (ISP). The Platform may use temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Us for the technical administration of the Platform, research and development, and for User administration. In addition to the above:
We do not knowingly collect Personal Information from children; and
We may in future include other optional requests for information from the User including through User surveys in order to help Us customize the Platform to deliver personalized information to the User and for other purposes as mentioned herein. Such information may also be collected in the course of surveys/contests conducted by Us. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.

Purposes for which the Company may use the Information

We will retain User Information only to the extent it is necessary to provide one or more Services. By providing your information, You consent to the collection, sharing, disclosure and usage of the information in accordance with this Privacy Policy. The information, which we collect may be utilized for various business and/or regulatory purposes including but not limited for the following purposes:

Registration of the User on the Platform;
Processing the User’s orders/requests and provision of various Services;
Sending timely/periodical updates to the User and its customers;
Completing transactions with Users effectively and billing for the products/Services provided;
Technical administration and customization of Platform;
Ensuring that the Platform content is presented to the Users in an effective manner;
Delivery of personalized information and targeted as well as non-targeted advertisements by the Company to the User;
Improvement of Services, features and functionality of the Platform;
Research and development and for User administration (including conducting user surveys);
For purposes of research, analysis, business intelligence, reporting and improvement/development/advancement of the Company’s business, Platform and/or the Services;
Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users;
Verification of identity of Users and to perform checks to prevent frauds;
Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers;
To comply with applicable legal requirements and our various policies/terms; and
Any other purpose that may be necessary to provide the Services that You have opted for.

Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

Through Our Services, we may share your information

With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our Services;
Under the laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority;
To protect and defend the rights or property of the Company;
To fight fraud and credit risk;
To enforce the Company's Terms of Use (to which this Privacy Policy is also a part); or
When the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.

Other Important Sharing, we may share your information

With Shiprocket Holding, subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and

/ or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Shiprocket or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies for more information about how they handle the data you provide to or share through them.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies and other technologies to identify your device when you visit our app/website and use our Services, as well as when you visit other online sites and services.

Your Consent to Share/ Limit the Information

Account Information: You may correct your account information at any time by logging into your online account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

Access Rights: Shiprocket will comply with an individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Location Information: We request permission for location from your device per the permission system used by your mobile operating system.

Contact Information: We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system.

Promotional Communications: You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

If you initially permit the collection of any information, you can later disable it by changing the settings on your mobile device. However, this will limit your ability to use certain features of our Services.

Use related to Children

Shiprocket does not sell products for purchase by children. If any, children’s products are listed then it should be bought by adults only. If someone is below 18 years of age, they may make a purchase with the involvement of a parent or guardian.

Security Practices and Procedures

For the purpose of providing the Services and for other purposes identified in this Privacy Policy, we are required to collect and host certain data and information of the Users. We are committed to protecting Your Personal Information, and to that end, the Company adopts reasonable security practices and procedures to implement technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. While we try our best to provide security that is commensurate with the industry standards, due to the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to Us.

The Company takes adequate steps to ensure that third parties to whom the Personal Information may be transferred adopt at least such reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Information.

You hereby acknowledge that the Company is not responsible for any information sent via the internet that has been intercepted beyond Our control after having adopted reasonable security practices and procedures, and You hereby release Us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

For how long do the Company keep Personal Information

Any personal information collected or processed in accordance with this Privacy Policy will be collected by Us, and retained on our behalf either by Us or with Amazon Web Services, located at P.O. Box 81226 Seattle, WA 98108-1226. Company will retain your Personal Information for as long as needed to fulfil the purpose for which it was collected and for any longer period thereafter in order to comply with applicable law. In case a User has withdrawn or cancelled their registration from the Platform, we are obliged under law to retain their Personal Information for a period of one hundred and eighty days after such cancellation. We may retain non-personally identifiable data indefinitely or to the extent allowed by applicable law.

Changes to the Statement:

We reserve the right to change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will provide a notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices. Unless otherwise, this Policy is applicable to all the information that Shiprocket has about you and your account.

Any service, use or dispute is subject to this Privacy Policy and User Agreement (T&C’s), including limitations on damages, resolution of disputes and application of the prevailing law in India. If you have any concern, please contact us through email on [email protected]

Complaints and Grievance Redressal

Any complaints, abuse or concerns with regards to content or comment or breach of these terms/Privacy Policy may be informed to the designated Nodal Officer as mentioned below in writing or through email:

Mr. Amit Dhawan (Nodal Officer) Shiprocket Merchant App Private Limited,

Plot No. B, Khasra-360, Sultanpur, M.G. Road, New Delhi – 110030 [email protected]

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